Press & Media

A paper standee of the founder being interviewed at a desk, with a back-facing silhouette of the interviewer

Last updated: October 2, 2026

October 7, 2026: Travel AI Rescue is now officially available, and we published our white paper, “How far should an AI answer in a travel emergency?” Read the white paper · Read the news (figures are inside; high-resolution files on request by email).

For interviews, coverage or data requests: info@jagproject.com — we reply within 24 hours. Journalists and editors get free full review access issued the same day, so you can try the actual product yourself.

Company

Operator: Jag Project, LLC
Founder: Jag Yamamoto — part-time lecturer, Dept. of Design Informatics, Musashino Art University
Location: Koto-ku, Tokyo, Japan
Business: Travel eSIM / SIM "PANAM SafeTrip eSIM" and the traveler AI service "Travel AI Rescue". Selling overseas SIMs in Japan since 2014.
Founded: February 2015
Media contact: info@jagproject.com (reply within 24 hours)

Founder profile

Jag Yamamoto — founder of Jag Project, LLC. Selling overseas travel SIMs in Japan since 2014; in 2026 rebuilt the line as PANAM SafeTrip eSIM, with Travel AI Rescue included in every product. Part-time lecturer, Dept. of Design Informatics, Musashino Art University. Runs the company alone and builds its cross-border e-commerce and AI products with AI coding agents.

Speaking: July 11, 2026, Musashino Art University public lecture "The meaning of creating in the age of AI", with animation director Takayo Nishimura (5 Centimeters per Second). Story angles are listed below.

Media coverage

Coverage is logged in the Media coverage section of our Japanese blog. Most recent (Japanese):

BizAIdea に「トラベルSIM法人版」の記事が掲載（2026年10月19日） (October 21, 2026)
Dellows News に「PANAM 海外あんしんトラベルSIM」の記事が掲載（2026年10月8日） (October 21, 2026)
Dellows News に「トラベルSIM法人版」の記事が掲載（2026年10月19日） (October 21, 2026)

Travel AI Rescue — the facts

An emergency-focused travel AI, included with our eSIMs and also available on its own for any SIM. The points below match our published AI Safety Policy and legal pages, and can be quoted as-is.

Automated AI assistance available 24 hours (it is not a human-staffed service).
Helps travelers organize first steps in theft, sudden illness or SIM trouble; produces local-language cards to show people, and drafts for submission to police or insurers.
Pre-departure prevention (passport expiry, travel authorizations, check-in) is included as standard.
User data is not used to train general-purpose AI. AI processing is entrusted to Google (Gemini API, paid service; the main engine for conversations) and OpenAI (backup, answer checking and more; storage disabled on OpenAI's side, store:false), under terms and settings that keep the data out of training and product improvement (see Subprocessors).
Uploaded photos have location metadata removed and are deleted within 24 hours at most. Conversations and generated output are deleted 30 days after the trip ends.
Sensitive documents are stored on-device by default; cloud backup is optional and zero-knowledge (we cannot read it).
Emergency numbers, embassies and medical contacts prioritize official sources; the AI does not assert what it cannot verify. In a life-threatening emergency, contacting local police, ambulance or medical services always comes first.

By the numbers

eSIM coverage: 180 countries
Selling overseas SIMs in Japan since 2014
Travel AI Rescue: 200 uses + 100 emergency reserve per trip (included with every eSIM)
Data retention: photos ≤ 24 hours; conversations & output deleted 30 days after the trip

Story angles we can speak to

Constrained-by-design AI safety — why an emergency AI should not be allowed to generate critical facts (see the AI Safety Policy)
A one-person company building with AI coding agents — how a solo founder shipped a cross-border e-commerce platform and an AI product, including the honest division of labor and failures
Traveler emergencies — first-response and language barriers for visitors to Japan and Japanese travelers abroad
UX for people who aren't good with phones — design that works for seniors and first-time travelers

Logos & assets

Free to use for editorial coverage (please don't alter proportions or colors).

Travel AI Rescue logo (horizontal): logo-en-h.webp / (square): logo-en-sq.webp
PANAM SafeTrip eSIM brand logo: logo-en.png
White-paper figures (PNG), product screenshots, founder photos and high-resolution assets: request by email (sent same day)

For accurate reporting

Travel AI Rescue is automated AI assistance — not a human rescue service and not 24-hour human support.
AI output is a draft. Please avoid phrasing like "issues police-accepted documents".
Official names: PANAM SafeTrip eSIM (service) / Travel AI Rescue (AI feature) / Jag Project, LLC (operator).

Primary sources

AI Safety Policy · Sub-processors · Privacy Policy · Travel AI Rescue Terms · Legal / Business disclosure · About us

Boilerplate

Ready to use at the end of an article or press release. The wording matches our published legal pages.

Short (company blurb for the end of an article)

Jag Project, LLC (Tokyo) has sold travel SIMs and eSIMs in Japan since 2014. PANAM SafeTrip eSIM covers 180 countries and includes Travel AI Rescue as standard: an emergency travel AI that organizes first steps, shows local-language cards, and drafts police and insurer summaries — without ever generating emergency contacts itself.

Long (for the end of a press release)

Jag Project, LLC (Tokyo, founded by Jag Yamamoto) has sold overseas travel SIMs and eSIMs in Japan since 2014. Its PANAM SafeTrip eSIM covers 180 countries and includes two things as standard: Travel AI Rescue, an automated 24-hour AI (not a human service) for theft, sudden illness and SIM trouble, and a "doesn't connect → refund" guarantee on the eSIM itself. Travel AI Rescue helps travelers organize first steps, shows local-language cards they can simply hold up, and drafts summaries for the police, insurers and card companies. By design it never generates emergency numbers, embassies or clinics: those come only from official sources, and the offline pack works with no signal. For companies, the Corporate Travel SIM (from October 19, 2026) moves overseas connectivity and first-line traveler support away from the general-affairs desk, with AI handling first responses around the clock in multiple languages.

Data flow (overview for journalists)

"Send a consultation → what goes where → what is stored → when it is deleted." This matches our AI Safety Policy, Privacy Policy and sub-processors list.

📱 User's device
Your typed message and chosen photos

↓ Sent: your message and photos (location/EXIF removed before sending / only the last few turns of context / the full order, passport and card are not auto-attached)

🏢 PANAM servers (API · Cloudflare)

→ Sent to generate and check an answer
processed mainly in the US

🤖 AI providers (Google Gemini API, paid service / OpenAI)
Terms and settings keep the data out of training and product improvement (OpenAI: store:false)

→ Conversation & output stored

🗄 D1 database
Auto-deleted 30 days after the trip

→ Photo stored temporarily

🖼 R2 storage (private)
Auto-deleted within 24 hours

📱 Vault & My Trip
Passport, cards, itinerary and other sensitive items

↓ By default, stored on your device only (not sent to PANAM servers)

🔒 On-device storage (IndexedDB)

↓ Only if you turn it on: encrypted cloud backup (zero-knowledge — we cannot read it)

☁ Cloud backup
Deleted 30 days after the trip

We do not write the body of consultations, photos, prompts or raw AI responses to logs or error monitoring.
Our staff cannot read AI conversation bodies by default (the admin view is aggregate-only). Authorized staff review only what you share with support, or where safety/legal reasons require it.
We do not auto-send anything to police, medical institutions or insurers.
We do not store precise latitude/longitude, and we do not put personal information into web-search queries.

FAQ (for journalists)

Q. In an emergency, if the AI gets something wrong, who is responsible?

The final decision always rests with official channels — local police, ambulance services and your embassy. That is exactly why we deliberately limit what the AI can do: it is confined to organizing first steps, making local-language cards and drafting submissions. For medical, legal and immigration matters it is designed to direct you to official channels first. See the Travel AI Rescue Terms.

Q. Your development story is about Claude Code — but the product uses other companies’ AI?

Correct. The development process uses Claude Code; the product's AI uses the Google (Gemini) and OpenAI APIs (roles are listed on our Subprocessors page). It is a matter of the right tool for each job — the case study we tell is about the development process, not the product's engine. (The data flow above shows where the product's data goes.)

Press review accounts (free)

For journalists and editors, we issue full access the same day so you can try the actual product (usage is not counted against you).

Email info@jagproject.com with your outlet, name and contact email.
After we register you, sign in at https://panam.travelsim-japan.com/my/ with that email address (you sign in via a link/code sent to your inbox).
Use Travel AI Rescue from your account page.

Terms of use: for review and reporting purposes. Please use synthetic data (fictional people, orders and itineraries) when testing. Do not enter real third-party personal information or your own sensitive data (passport or card numbers). AI output is a draft; in a real emergency, always prioritize local police, ambulance, medical services and your embassy. Questions: email us.

Product screenshots, founder photos and high-resolution assets: request by email (sent same day).