How to check: iPhone → Settings > General > About (look for EID).
Android → Settings > About phone (SIM status), or dial *#06# (EID may not appear on some models).
⚠ Regional model variants (e.g. some Pixel models sold outside Japan/US) can have different frequency bands — the same model name may not connect to Japanese networks.
Carrier-locked phones won't work. The money-back guarantee and Travel AI Rescue are included with every eSIM as standard, so you're covered either way.
Refund guarantee & Travel AI Rescue (included)
Your eSIM is —. The refund guarantee and Travel AI Rescue are included at no extra charge — view your QR again in your account, and get a refund if it doesn't work.
🛡️ About the money-back guarantee (what's covered, refund rate, deadline)
Covers: a supported device set up correctly that still couldn't connect.
Refund: based on usage — barely used = up to 100%, partly used = 50%, mostly used up = not eligible.
Deadline: claim within 2 months of your travel date (from your account).
Not covered (examples): data already used up, an incompatible device, or an eSIM that wasn't set up correctly.
